Refund policy

Scope — This policy applies to purchases made on the OLIOMADO website, operated by BH Trade Srls.

Right of withdrawal (14 days) — You have the right to withdraw from the contract within 14 days of delivery, without giving any reason, for eligible products (see exclusions below).

How to exercise withdrawal — Use the «Withdraw from contract» button on the website (footer and account area), or send an explicit notice to info@oliomado.com stating your name and order number. You will receive acknowledgement on a durable medium (email). Once withdrawal is communicated, the product must be returned within 14 days. The refund will be issued within 14 days of the withdrawal notice, including standard delivery costs incurred; we may withhold the refund until we receive the goods or proof of return shipment. Return shipping costs are borne by the customer, except in case of our defect or error.

Exclusions from the right of withdrawal (food products) — For health and hygiene reasons, food products with an opened seal cannot be returned (art. 59 of the Italian Consumer Code). Perishable products are also excluded. Only intact, sealed, unexpired products in their original packaging are eligible for withdrawal.

Reporting defects or errors — Any defect, delivery error or problem must be reported within 48 hours of receiving the order, sending photos and the order number to info@oliomado.com. This term concerns defects and is separate from the right of withdrawal, which remains 14 days.

Return procedure — 1) Send a request to info@oliomado.com with a photo of the product, the order number and a description of the problem. 2) You will receive a return authorisation (RMA) or alternative instructions. 3) Ship the return only after receiving authorisation.

Return costs — Except in case of our defect or error, return shipping costs are borne by the customer. For a defective product or an order error, OLIOMADO will cover the return shipping costs.

Refunds — For authorised returns, the refund will be issued within 14 days of receiving the return. The refund can be made to the card used for the purchase or as store credit, at the customer's choice.

Defective or incorrect products — In case of a defective product or incorrect delivery, OLIOMADO will provide a replacement or full refund, including shipping costs.